I’m Kent Hay, founder of Elite Outreach LLC and author of Managing Homelessness: How Cities Can Take Back Control with Compassion and Accountability (2025). With more than 25 years of experience in criminal justice, behavioral health, housing, and municipal leadership, I have dedicated my career to creating practical solutions that bridge the gap between policy and real-world impact.

I have worked on the ground as a probation officer, in mental health and veterans courts, and as a city leader building outreach programs in Redmond and Auburn, Washington. These experiences have shown me what works—and what doesn’t—when it comes to addressing homelessness. I believe lasting change comes from city-led systems that combine compassion for individuals with accountability that ensures progress.

Through Elite Outreach LLC, I partner with cities, counties, and organizations to design and implement strategies that:

• Restore public spaces for community use

• Create structured, accountable housing pathways

• Equip staff and leaders with tools that work in the field

• Deliver measurable, cost-effective outcomes

At Elite Outreach, our philosophy is simple: real results happen at the ground level. We provide the expertise and structure cities need to manage homelessness effectively, sustainably, and with dignity for everyone involved.